FAQ
Questions we hear often
Quick answers about eligibility, pharmacies, providers, shipping, and how care works.
What states do we serve?
49 states are served by Meli Health. We do not serve California.
Who are our pharmacies?
Prescriptions are fulfilled by Rush Pharmacy.
Who is our provider network?
Clinical services are provided through LocumTele, an independent network of U.S.-licensed clinicians.
How do consultations work?
You complete a secure online intake with your medical history and goals. A licensed provider from our network reviews your information, may request follow-up details, and determines whether treatment is clinically appropriate. If approved, a prescription is sent to the pharmacy for fulfillment. Submitting intake does not guarantee a prescription.
How long does shipping take?
After provider approval, most prescriptions ship from Rush Pharmacy within one to two business days. You will receive tracking information once your order leaves the pharmacy. Delivery times vary by location.
What is your refund and cancellation policy?
Because prescriptions and compounded medications cannot be returned once dispensed, refunds are limited. You can review full details in our Refund and Cancellation Policy. For billing or cancellation help, email support@melihealth.co.